Effective Date: January 1, 2025
Introduction
Better Insurance values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you interact with our website, services, and communications, including SMS text messaging.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Phone number
- Email address
- Mailing address
- Insurance or service-related information
- Any information you submit through forms, phone calls, emails, or text messages
We may also collect non-personal information such as browser type, IP address, pages visited, and time spent on the website for analytics and site improvement purposes.
How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Respond to inquiries and requests
- Send policy information, quotes, reminders, and service updates
- Communicate via phone calls, emails, and SMS messages
- Improve our website and customer experience
- Comply with legal and regulatory requirements
SMS Text Messaging
If you opt in to receive SMS messages from Better Insurance, we may send you service-related messages such as appointment reminders, policy updates, and customer support communications.
SMS consent is not shared with third parties or affiliates for marketing purposes.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your policies.
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
If you consent to receive messages from Better Insurance, you agree to receive SMS from us.
- Reply STOP to opt-out; Reply HELP for support;
- Message & data rates may apply;
- Messaging frequency may vary.
- Visit https://better.broker/privacy-policy/ to see our Privacy Policy and terms and conditions.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Better Insurance. This includes SMS messages for account notifications, customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://better.broker/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.
Information Sharing
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With service providers who assist in operating our business (such as CRM systems or messaging platforms), solely for business operations
- When required by law, regulation, or legal process
- To protect our rights, property, or safety, or that of our clients
All third parties are required to keep your information confidential and use it only for authorized purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality and analyze site usage. You may disable cookies through your browser settings, though some features may not function properly.
Your Choices
You may request to review, update, or delete your personal information by contacting us directly. You may also opt out of SMS or email communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Better Insurance
Phone: (702)760-3393
Email: service@better.broker